Customer Survey Form

IT Help Desk Service Support Customer Satisfaction Survey.
Please help us improve our products/services by completing this questionnaire.

Would you recommend this company to a friend or colleague?

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Overall, how satisfied or dissatisfied are you with our company?

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Overall quality of remote support

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Overall quality of on-site support

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Knowledge and professionalism of the remote support staff

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Knowledge and professionalism of on-site support engineers

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Communication and follow-up on problem resolution

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Part 2/4: Service/Product Assessment

Which of the following words would you use to describe our products/services? Select all that apply.

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The ability of help desk to diagnose your problem

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The ability of the help desk to solve your problem

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Overall quality of the solution

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How would you rate the quality of the website? (from 1 to 10)*

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Part 3/4:Customer Care

How responsive have we been to your questions or concerns about our products/services?

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Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
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Time require resolving your problem

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How would you rate the communication skills of the help desk staff?*

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At what email address would you like to be contacted?*

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Part 4/4: Additional Feedback

How would you rate our services for the value for money?*

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Do you have any other comments, questions, or concerns?*

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