Customer Survey Form IT Help Desk Service Support Customer Satisfaction Survey.Please help us improve our products/services by completing this questionnaire.Would you recommend this company to a friend or colleague?YesNoMaybeClear selectionOverall, how satisfied or dissatisfied are you with our company?Very satisfiedSomewhat satisfiedSomewhat dissatisfiedVery dissatisfiedNeither satisfied nor dissatisfiedClear selectionOverall quality of remote supportVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionOverall quality of on-site supportVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionKnowledge and professionalism of the remote support staffVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionKnowledge and professionalism of on-site support engineersVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionCommunication and follow-up on problem resolutionVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionPart 2/4: Service/Product AssessmentWhich of the following words would you use to describe our products/services? Select all that apply.ReliableHigh qualityUsefulGood value for moneyUniqueOverpricedIneffectivePoor qualityUnreliableImpracticalOther:Clear selectionThe ability of help desk to diagnose your problemVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionThe ability of the help desk to solve your problemVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionOverall quality of the solutionVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionHow would you rate the quality of the website? (from 1 to 10)*Clear selectionPart 3/4:Customer CareHow responsive have we been to your questions or concerns about our products/services?ChooseExtremely responsiveVery responsiveSomewhat responsiveNot so responsiveNot at all responsiveNot applicableClear selectionTime require resolving your problemVery satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedClear selectionHow would you rate the communication skills of the help desk staff?*ExcellentVery goodGoodFairPoorClear selectionAt what email address would you like to be contacted?*Clear selectionPart 4/4: Additional FeedbackHow would you rate our services for the value for money?*ExcellentVery goodGoodFairPoorClear selectionDo you have any other comments, questions, or concerns?*Clear selectionRestart survey